Why Customer Service Matters

Why Customer Service Matters

Get The Facts on Customer Service:

Fact: Customers spend up to 10% more for the same product with better service.

Fact: Customers tell anywhere from 9 to 12 people when they get good service.

Fact: When customers receive poor service, they tell up to 20 people.

Fact: Studies have shown that it takes a customer as little as ten seconds to pick up on the attitude (bad or good) of the person they are speaking to!

Creating a Customer Service Culture

When people think of customer service, they think of the front-line workers, the ones that come in direct contact with the customer. But the truth is, everyone in your company has an impact on the customer experience: The receptionist who greets visitors, the IT worker who maintains the systems to take orders, and the marketing staff that communicates information about your products. Everyone touches the customer in some way. This is why you must develop a customer service culture — from the top down.

Here are some simple steps you can take to create a Customer-Friendly Organization:

Communicate to every level the importance of customer service and the behaviors you are looking for regarding that service.

Recognize employees when they demonstrate positive service behaviors, both formally with awards and informally with certificates, medallions and hand-written notes of thanks.

Constantly give specific examples of good customer service.

Emphasize the concept of internal customer service. And treat your employees well! The quality of service they offer your customers is directly related to how the employees are treated themselves.

Empower your employees to make decisions and break the “rules” to satisfy a customer.

Train your people—all your people—on this customer service-based culture from the moment they are hired.

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Innovation Inspiration Video

The best way to predict the future...is to create it.

From Successories.com comes the inspirational moving image “Innovation” based upon the Successories poster illuminated by a tremendously powerful strike of light, a lone mountain road winds through a darkened pine forest. A strike image that is a beautiful visual metaphor for the Successories message “The best way to predict the future…is to create it.”

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Maintaining Productivity and Positively in the Work Place

Did you know that only 45% of people are happy with their job? Did you know that unhappy employees are far less productive than happy employees or even simply content employees? It is easy to understand that in a rough economy people are less picky about their jobs, but that doesn’t mean they are happy doing them. And during a down economy, a business can’t afford an unproductive workforce.

Let’s say an organization employs 100 people, 30 of which are unhappy and therefore are about 70% less productive than a happy employee. If the organization is paying these unhappy and unproductive employees $4,000 a month, the Annual Cost of Unproductive Time is $1,800,000.00!

The number 1 reason why employees are unsatisfied with their jobs… it’s not money… it’s simply Appreciation & Recognition.

Bonuses and Pay Raises are expensive compared to personalized acrylic awards that show your employees that the organization recognizes their contributions. Start 2010 with an ambitious and happy organization by having an appreciation award ceremony. Recognize your stars with plaques and trophies! Can you afford not to?

At Successories, we boast a tremendous selection of premium quality awards with easy customization, exclusive designs, as well as affordable options. Keep your employees engaged by making recognition a regular event. It’s easy and affordable. Our instant recognition collection makes it easy to recognize employees. Get budget-friendly instant recognition now!

We do acrylic awards right. Our unique selection and inspiring messages set our acrylic awards apart. See all of our Awards & Recognition items.

Choose from dozens of quality glass and crystal awards! The innovative shapes, uplifting messages and unique designs of our glass and crystal awards add panache to your award presentations. Customize these glass and crystal awards with your logo and/or your unique message for a one-of-a-kind presentation.

Give out positive performance reviews with commemorative certificates.

Start an award program such as employee of the month or top sale person with our stunning perpetual awards.

Start Promoting Productivity now at Successories.com

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Design Your New Years Resolution

Did you know that only 15% of people make it through the month of January with their new year’s resolution? That’s because of a lack of motivation. The new year is the inspiration for a new start, but motivation is what keeps the drive alive. What motivates you?

With Successories Design Your Inspiration, you can motivate yourself everyday with a piece of wall or desk art that has an inspirational image and words to motivate you through each negative thought or lazy day so that you can be part of the 15% that sticks to their resolution this year.

Find your motivation and inspiration now Click Here.

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Penguin Pictures

Successories has added several inspirational penguin pictures to its product line at Design Your Inspiration, where you can take these stunning flightless birds and make them your own. It makes a great penguin gift for your loved ones, friends, colleagues, or yourself. Click here to see all our penguins!

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