Great Customer Service – It’s Only Natural

Service Hummingbird Motivational Poster

Motivational Quote:

Extraordinary service is the result of anticipating the need and providing the solution before the customer requires it.

Great Customer Service – It’s Only Natural

Customer Service Lessons from Nature. Like the relationship between you and your customers, the relationship between hummingbirds and flowers is complex and uniquely interwoven. To re-discover the keys to great service and build an enduring, mutually beneficial relationship with each customer, we need only look to nature. The Green Mango Hummingbird, with its rare combination of creativity, energy and stamina, provides valuable lessons for every staff member who interacts with your customers.

Capitalize on your unique abilities. Able to hover in place for extended periods of time, the Green Mango takes advantage of its natural assets to access the pollen in flowers that would otherwise go un-“serviced.” In turn, the pollinated flowers ultimately multiply offering more nectar for the bird in the future.

What are your organization’s unique strengths and how can you maximize them for your customer’s benefit?

Approach every customer contact with energy. Though we generally see hummingbirds in flight, they spend the majority of their time perched. When the moment arrives, though, they are ready to get to work. With wings beating up to 50 times per second and lungs taking over 300 breaths per minute, these remarkable birds do all they can to pollinate the flowers while simultaneously collecting nectar for their nourishment.

Does each of your customers feel you’ve given your all to help them achieve their goals?

Be prepared. When it comes time to migrate, the hummingbird prepares for the journey by feeding until it has doubled its weight. With enough fuel on board, the tiny bird is able to fly to its destination (as long as 20 hours) without stopping…all just to serve its next “customers.”

Are you prepared to serve your customers over the long haul?

If you’re looking to optimize your customer relationships during these challenging times, take a moment to view them through nature’s lens. The perspective you gain could make the difference.

View all of our Service Hummingbird products.

We have an entire Service-Themed section of products from motivational posters and awards to business essentials and books.

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Ripple the Pond

Attitude Drop Motivational Poster

Attitude Drop Motivational Poster

Motivational Quote:

Attitude is a little thing that makes a big difference.

Ripple the Pond

What if Rosa Parks thought, “Oh, I’m just one little person, what could I do to change anything?” She would never have held her ground on that famous bus ride that set into motion desegregation on buses and added power to the Civil Rights Movement.

What if Mother Teresa thought, “What can a young woman like myself really do to help the poor? What difference could I possibly make?” She would never have begun “The Missionaries of Charity” whose primary task is to love and care for the poorest of the poor.

What if Dr. Richard Pimentel didn’t fight for the rights of his friend with cerebral palsy (who was arrested at a pancake house for being too ugly)? The Americans with Disabilities Act might never have been passed.

These people made their “drop in the pond” really count by simply following their inner conscience. They had no idea that one little thing would lead to another and another until the world changed for the better.

Each person has an effect on another person. It can’t be helped. Your small kindness could have huge repercussions, rippling out into the unknown. In the book The Richest Man in Town, one man’s small kindness radiates out to effect thousands of people, perhaps hundreds of thousands.

I’m not suggesting radical change here. I’m suggesting that you follow your gut when it’s telling you to do something you know is right. Take litter for instance. If everyone in America were to pick up one piece of litter today, there would be at least 303,824,640 less bits of trash lying around. That’s quite a lot when you think about it.

So start rippling your pond in the way that’s right for you. Your actions might just go down in history.

Like the drop image? We carry many Attitude Drop Themed items.

We also have a whole Attitude-Themed Product Section of gift and award ideas.

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Water Your Attitude of Gratitude and Watch It Grow

Attitude Waterfall Framed Motivational Poster

Attitude Waterfall Framed Motivational Poster

Motivational Quote:

The currents that determine our dreams and shape our lives flow from the attitudes we nurture every day.

Water Your Attitude of Gratitude and Watch It Grow

What would happen if you didn’t water a fern? First it would struggle to remain green, then it would yellow, brown, wither and die.

Ferns need a lot of moisture to survive, and humans need water, too. Not just in the form of H2O, but in the form of small kindnesses bestowed upon them. This is the place where Earth Day and Administrative Professionals Day meet.

Spread the seed. Telling others about the accomplishments of an employee or coworker spreads the seeds of appreciation creating a nurturing environment that encourages personal and professional growth. If every seed was planted in the same hole, it would have to fight with all the others for sun, soil and water – but scattered, each seed can live in harmony.

Water the seedling. Pour on the praise. Letting someone know they are doing a good job with an in-person thank you is priceless. It’s like a refreshing rain after a dry spell and serves to sustain growth for an extended period of time.

Repot when necessary. Sometimes promotions are in order, and when someone makes it to the next level in their job, make sure to create some sort of celebration. Employees like to know they are on a path that leads to a bigger, better place. Plants can get root-bound when left in the same size pot for too long – they need additional space for further growth.

Thanking those around you and cultivating an attitude of appreciation helps reduce stress and fosters a positive atmosphere in the workplace and beyond. Remembering to brighten someone else’s day will in turn brighten yours.

Need some help cultivating your attitude of gratitude? Our May You Be Blessed gift book offers concrete ways to appreciate others as does our Simple Truths of Appreciation gift book.

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Lead with Vision

Vision Boardwalk Motivational Poster

Vision Boardwalk Motivational Poster

Motivational Quote:

A leader’s job is to look into the future, and to see the organization not as it is…but as it can become.

Lead with Vision

Right now a lot of changes are being made in the way businesses are run due to the tough economy. The companies that will survive and thrive are those with leaders who possess a vision of the future of their businesses – those who can already see where their organization will go.

Those leaders flying by the seats of their pants might have a bit of trouble. Just trying to keep up with trends, or following public opinion is tricky unless you know how to do it well. By the time you modify your business to follow, a new course is being set, perhaps in the exact opposite direction.

True leaders have a vision and create a following. That’s why they are called leaders, not followers. Visionaries step out on a limb, prepared to fall if need be. If they fall, they’re willing to get up and try again if they really believe in their vision.

The founders of Amazon.com, You Tube, Digg, Facebook and Twitter looked in new directions and attracted loyal fans, a LOT of loyal fans who, by the way, are also consumers.

Bring your business to the next level by imagining what it could be, then taking steps to make that vision into a reality. It may not reach Amazonian proportions, but it just might grow.

Interested in up-and-coming entrepreneurs? Check out Business Week’s Best Entrepreneurs Under 25.

View our entire line of leadership-themed products.

If you like our Vision Beach image, we also carry a Vision Desktop Print, Vision Desk Clock, Vision Greeting Cards and a Vision Award Plaque.

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Everything I Don’t Know About Golf I Learned in Kindergarten

Excellence Golf Motivational Poster

Excellence Golf Motivational Poster

Motivational Quote:

Excellence is never an accident; it is the result of high intention, sincere effort, intelligent direction, skillful execution and the vision to see obstacles as opportunities.

Everything I Don’t Know About Golf I Learned in Kindergarten

What did I learn about golf in kindergarten? Nothing. They don’t teach golf in kindergarten (unless there’s some sort of Tiger Woods Academy for Nearly Preschool Children out there).

However, I did take golf as a physical education requirement in college, along with swimming, fencing and badminton. Because I have no athletic cells in my body, and could drown in a gene pool, I thought these four sports would be the easiest. Were they easy? No. Not for me, at least.

I still can’t swim, my fencing skills now revolve around chicken wire, if I hit a birdie it would most likely be related to an automobile accident and I barely know a nine iron from a steam iron (neither of which I’ve touched since college).

One of the reasons I never attained excellence in golf was because I did not have high intentions. I thought, if retired people can play this game, certainly I can. I mean, I’m only twenty years old! That’s got to be some advantage. It was not.

I did have intelligent direction from my golf teacher, and once I was involved in learning how to swing and play, I really tried to be a good golfer. After all, for our final exam we had to play at a public golf course. The fear of killing someone accidentally with my club or ball was enough to kick my effort into the highly sincere level.

I tried to see obstacles as opportunities. When I hit my ball into the trees I’d think, what a lovely day to walk in the woods. When traipsing through a sand trap I’d pretend I was on vacation at the beach. When wading through a shallow pond I’d think, that was smart to wear flip flops instead of those weird golf shoes my teacher suggested.

The only part of the excellence equation I was missing was skillful execution. If you really want to be good at something, you need to practice and practice until you become skilled. If you really love that thing, you will figure out how to attain excellence in that arena.

So go out and be the best golfer, swimmer, motivator, manager or speaker you can be. For me, I’ll stick to writing.

Like golf? Check out our golf products.

Hooked on excellence? We’ve got an entire line of excellence-themed items.

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